Privacy policy
Last updated 13 October 2026
This policy explains what personal information Barking Tye Service Station collects when you visit our website, contact us or bring your vehicle to us, what we do with it, and the rights you have over it under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Barking Tye Service Station is an independent garage at The Tye, Ipswich IP6 8HU. We are the controller of the personal information described in this policy, which means we decide how and why it is used.
If you have any questions about this policy or how we handle your information, contact us:
- By email: admin@barkingtyegarage.co.uk
- By phone: 01473 658420 (Monday to Friday, 8am to 5.30pm)
- By post or in person: Barking Tye Service Station, The Tye, Ipswich IP6 8HU
2. Information we collect
Information you give us
- Contact details such as your name, phone number, email address and postal address, when you book an MOT, send us a message, phone us or visit the garage.
- Vehicle details such as the registration number, make, model, vehicle identification number (VIN) and mileage.
- Booking details such as your preferred date and time, whether you plan to wait, and anything else you tell us about the vehicle or the work you need.
- Courtesy car details such as your driving licence and insurance details, if you borrow one of our courtesy cars.
Information we create when we work on your vehicle
- Job cards, estimates, invoices and records of the work carried out and parts fitted.
- MOT test results, including any defects and advisories recorded.
- Payment records. Card payments are handled by our card payment provider; we do not keep your full card number.
Information collected when you use our website
Our website is hosted by Cloudflare. When you visit, Cloudflare processes technical information such as your IP address, browser type, device, the pages you request and the time of your visit, in order to deliver the website and protect it from attacks and abuse. We also use Microsoft Clarity to understand how visitors use our website (see section 10). We do not use advertising tools to track you across the web.
When you send a message or booking request through our website, we keep a copy of what you entered in a database hosted by Cloudflare, together with your IP address and browser details to help us spot spam, and email it to the garage. Our forms also use Cloudflare Turnstile to check that submissions come from a person rather than an automated program.
Information from other sources
- Vehicle and MOT history held by the DVSA, when we carry out an MOT test.
- Someone booking on your behalf, such as a family member or your employer if the vehicle is a company vehicle.
We do not ask for, and you should not send us, special category information such as health details, unless it is genuinely needed (for example, to arrange collection of a vehicle for someone with limited mobility).
3. How we use your information and why
Data protection law only allows us to use personal information where we have a lawful basis for doing so. The table below sets out what we use your information for, and the basis we rely on.
| What we use it for | Information used | Lawful basis |
|---|---|---|
| Replying to enquiries and booking requests sent through our website, by email or by phone | Name, email address, phone number, vehicle details, your message | Taking steps at your request before entering a contract; legitimate interests in responding to customers |
| Carrying out MOTs, servicing, repairs and other work on your vehicle | Contact details, vehicle registration, make, model, VIN, mileage, work and test history | Performance of a contract with you |
| Recording MOT test results on the DVSA MOT testing service | Vehicle details, mileage, test results and the tester’s observations | Legal obligation |
| Invoicing, taking payment and keeping business and tax records | Name, address, contact details, work carried out, amounts paid and payment method | Performance of a contract; legal obligation (accounting and tax law) |
| Providing a courtesy car, or collecting and delivering your vehicle | Name, address, driving licence details, insurance details, collection and delivery addresses | Performance of a contract; legitimate interests in protecting our vehicles and property |
| Handling warranty claims, complaints and disputes | Contact details, vehicle details, records of the work carried out and parts fitted | Performance of a contract; legitimate interests; establishing or defending legal claims |
| Sending MOT or service reminders | Name, phone number or email address, vehicle registration, due date | Consent, which you can withdraw at any time |
| Understanding how visitors use our website, so we can improve it | Pages visited, clicks, scrolling and mouse movements, device and browser, approximate location (anything typed into our forms is masked) | Legitimate interests in improving our website |
| Keeping our website secure and working properly | IP address, browser and device information, pages requested | Legitimate interests in protecting our website and visitors from misuse |
Where we rely on legitimate interests, we have considered whether those interests are outweighed by your rights and freedoms, and concluded that they are not. You can ask us for more information about this.
If you do not give us information we need, for example your vehicle registration for an MOT, we may not be able to carry out the work you have asked for.
4. Reminders and marketing
We only send MOT or service reminders, or any other marketing, if you have asked us to or agreed to receive them. You can stop them at any time by replying to the message, calling us or emailing admin@barkingtyegarage.co.uk. We never sell your information or pass it to other businesses for their own marketing.
5. Who we share your information with
We only share personal information where it is necessary, with:
- The Driver and Vehicle Standards Agency (DVSA), which we are required by law to give MOT test results to.
- Parts suppliers and warranty providers, where needed to order parts for your vehicle or make a warranty claim. We usually only share vehicle details.
- Our insurers, for example in connection with a courtesy car or a claim.
- Service providers who support our business, including our email provider (Google Workspace), our website host (Cloudflare), which also stores and sends the messages from our website forms, our website analytics provider (Microsoft Clarity), our card payment provider, and our accountants. They may only use your information on our instructions.
- Police, regulators, courts or other authorities, where we are required to by law or need to in order to establish, exercise or defend legal claims.
6. Transfers outside the UK
Some of our service providers, such as Google, Cloudflare and Microsoft, may process information outside the UK, including in the European Economic Area and the United States. Where this happens, the transfer is protected by UK adequacy regulations or by contractual safeguards approved under UK law, such as the International Data Transfer Addendum to the EU Standard Contractual Clauses.
7. How long we keep your information
- Enquiries that don’t lead to a booking: up to 12 months after we last hear from you.
- Customer, vehicle and job records, invoices and payment records: 6 years after the end of the financial year they relate to, as required for tax and accounting purposes and to deal with any warranty claims or disputes.
- Courtesy car records: for as long as needed to deal with any fines, damage or insurance claims arising from the loan, and then in line with our other job records.
- Reminder preferences: until you ask us to stop sending reminders.
- Website security logs: for short periods set by our hosting provider, usually no more than a few weeks.
MOT test results are also held by the DVSA on the MOT testing service, under the DVSA’s own retention rules.
8. Keeping your information secure
We use appropriate technical and organisational measures to protect your information, including password-protected systems, limiting access to staff who need it, and encrypted connections (HTTPS) for our website and its forms. No method of sending information over the internet is completely secure, so please avoid sending sensitive details such as card numbers by email.
9. Your rights
Under UK data protection law you have the right to:
- Access the personal information we hold about you and get a copy of it.
- Rectification: ask us to correct information that is inaccurate or incomplete.
- Erasure: ask us to delete your information, where we no longer have a reason to keep it.
- Restriction: ask us to limit how we use your information in certain cases.
- Object to us using your information where we rely on legitimate interests, and to any direct marketing at any time.
- Data portability: ask for information you gave us in a commonly used electronic format, or for it to be sent to another organisation.
- Withdraw consent at any time, where we rely on consent, without affecting anything we did before you withdrew it.
To use any of these rights, contact us using the details in section 1. We may need to confirm your identity before we act on a request. There is normally no charge, and we will respond within one month. Some rights have exceptions, for example we cannot delete invoices we are legally required to keep, and we will explain if one applies.
10. Cookies and other websites
We use Microsoft Clarity to see how visitors use our website: which pages they visit, where
they click, how far they scroll, and recordings of visits. Clarity sets cookies, such as _clck and _clsk, to recognise returning visitors and link the
pages of a visit together. Anything you type into our forms is masked and never recorded.
Microsoft processes this information for us; see the Microsoft Privacy Statement. You can block or delete cookies in your browser settings at any time.
We do not use cookies for advertising. Our hosting provider, Cloudflare, may set strictly necessary cookies to tell real visitors apart from automated traffic and keep the site secure. These do not identify you personally and do not need your consent.
Our service pages show a map of the garage from OpenStreetMap. To display it, your browser loads map images from OpenStreetMap’s servers, which receive your IP address as with any website you visit. The map does not set cookies.
Our website links to other sites, such as Google Maps for directions and our Facebook page. Those sites have their own privacy policies, and we are not responsible for how they handle your information.
11. Complaints
If you are unhappy with how we have handled your information, please contact us first and we will do our best to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection:
- Website: ico.org.uk/make-a-complaint
- Phone: 0303 123 1113
- Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
12. Changes to this policy
We may update this policy from time to time, for example if we change how we take bookings. The latest version will always be on this page, with the date it was last updated at the top.